First Coast Tees - T-shirt order wrong count and no resolution
I ordered t-shirts from First Coast Tees of Jacksonville, FL on July 21. I chose first coast tees b/c they had great prices and could meet my tight deadline as these shirts were for a family reunion. I ordered the wrong number and corrected the number of tees needed to be printed onto the customer signature page and faxed it back- The signature page was the actual order- showing a brief description of the shirt and quantity requested.
On July 22nd- I called to confirm that they had received the fax and noticed the new number of t-shirts needed. I was told by the phone person - yes they had. The next week- I see the final draft of hte graphic to be printed- looks good, I ask to make a cahnge- Please italicize the logo- The printer says he will have to change the font but will work on it. I said that is ok-
The next day, tues- i still had not heard from them and the shirt order was to be completed by that fri- so I called and to check on the shirts and the change- I was told that everything was fine and he was working it- On thurs I get a call that says the shirt order is is and ready to pick up- I verify for a second time that they used the correct number of - shirts fax- "Yes we did, everything is here"- I arrange for someone to pick the shirts up the next day on Fri.
At noon on Fri I get a call that says they are missing a shirt. They had overlooked my fax!!!!!!!! At that time- the person I had got to pick up the shirts was arriving- So she picked up what shirts they had and the company told me that the extra shirt should be in around 3- well at 3:30- I called and they said there was no shirt yet and they didn't know when it would be there- well everyone was leaving for the reunion so noone was there to pick up the shirt- even if it did make it- which he wasn't sure it would.
I get the shirts and see that in additon to being short a shirt, they never made the changes I requested. Apparently when I called to follow up on that request and was told it was being taken care of, I needed to follow-up on the follow-up!
Once we returned from the reunion, I called to see about getting the shirt, as they told me they would get and if we still wanted it- they would print it- Since it was for a child, we figured we would go ahead and get it and make the little guy happy. Well they said that they would get me the shirt but I would have to PAY FULL PRICE for the shirt. I told them I didn't think I should have to pay and explained why I thought that (basically everything I wrote here)-
I understand mistakes happen, but since I did the follow-up , I feel like I should be compensated in some way for their mistake- He offered to ship the shirt to me at no cost- I said that won't work- especially since someone can pick it up- He said that the shirt was not on the original invoice and they had just overlooked it- He says he caught the mistake two days prior- (which means someone lied to me when they called and said everything was ready) and they tried to fix it- I said thats fine, but you didn't and now the reunion has come and gone- so Why should I have to pay? He said he was sorry and there was nothing he could do- I said thank you for your time.
It just ***- b/c they messed up and there is nothing I can do about it except tell as many people as I can to be very careful when using FIRST COAST TEES of JACKSONVILLE- the shirts were cute- but I was very disappointed a there customer service- I tried very hard to work with them- even having my frined wait around town to pick up the extra shirt that never came in that afternoon- So basically they said we messed up- not our problem. That ***!